FAQ

Find quick answers to the most common questions


General

Get in touch with your installer in the first instance. 

Installers are in direct contact with La Toulousaine’s commercial and technical staff, and they are your preferred intermediaries for the after sales service.

All La Toulousaine’s products come with a guarantee. Please click on the relevant product link to see the guarantee:
Aluminium Gates and Fences
Garage doors
Roller shutters
Aluminium handrails
Aluminium fence panels
Metal grilles and roller shutters
Industrial sectional doors


Simply fill in the my project form and follow the instructions.

Simply fill in the repair form and follow the instructions.

The prices are set independently by installers.
There is no commercial contract between the recommended installers / professionals and La Toulousaine.

La Toulousaine markets our products through a network of installers, specialists of our products. You can contact your installer or fill out the form Need help. We will put you in touch with the recommended professional closest to your home.


Gates & Fencing

All La Toulousaine’s gates and fencing are guaranteed for ten years.
To see the terms and conditions, please click on Aluminium Gates and Fencing.


The prices are set independently by installers.
There is no commercial contract between the recommended installers / professionals and La Toulousaine.


Sliding gates: the label can be found at the bottom of the gate when looking from the inside.
Hinged gates: the label can be found at the bottom of the master leaf when looking from the inside.


  • Swing the cover open.
  • Insert the release key that came with the equipment, and turn it fully anti-clockwise (as shown in the diagram).
  • Operate your leaf.
  • To lock it, do the same in reverse. 


Unlocking the operator from the outside

  • Access the unlocking mechanism by opening the hatch with the key.
  • Half turn the hex key that came with the equipment anti-clockwise as far as it will go.
  • Do not forget to close the hatch once the mechanism has been unlocked.
  • To engage the mechanism, do the same in reverse.


Unlocking the motor from the inside

  • Remove the cover so you can access the unlocking mechanism.
  • Half turn the hex key that came with the equipment clockwise as far as it will go.
  • Remember to put the cover back on.
  • To engage the mechanism, do the same in reverse.


  • Slide the lock-cover back.
  • Insert the key.
  • Pull the handle towards you until it is at right angles to the motor.
  • To lock it, do the same in reverse.


Check is the motor is power supplied. If not, call an electrician. If the gate is properly power supplied, call your installer first or fill out the repair form. We will put you in touch with the recommended professional closest to you.

Check that no objects are in front of the photocells. Check that photocells are working properly : put your hands in front photocells, you should hear “clicks” on the receiving cell. If you don’t hear “clicks”, call your installer first or fill out the repair form. We will put you in touch with the recommended professional closest to you.

You can use a soap and water solution followed by a careful rinsing with clean water. Caution : Don’t use abrasive products !! Clean your gate regularly with clear water. Detergent using can degrade the color or gloss of the coating.


Garage doors

Since April 24, 2015, all La Toulousaine’s garage doors are guaranteed for five years.
For the terms and conditions, please click on garage doors.

The ID number can be found on the CE label.
It is a seven-digit number that begins with the year of manufacture.


The label can be found on the lower panel on the inside of the door.

  • Check the batteries in your remote.
  • Make sure that the motor has a power supply.
  • Check that the motor is properly engaged.

If, after you have performed these three checks, your remote control still does not work, contact your installer or fill in our form so we can put you in touch with the nearest installer.

In the meantime, you can operate the door manually (see the next question: How can I disengage my TD motor?).


  • Pull once on the release lever.
  • Operate the door manually.


1. Remove the sliding part (D).

2. Remove the battery (F) and put a new battery in the same location. Be sure to respect the polarity (+/-) !

3. Put the sliding part (D) in the stainless steel sheath (E) while pushing (G) down.



NOTE!


Before reassembly, press a key (B), the DEL (C) should light up – otherwise the battery has been installed in the wrong direction.



Follow this 2 steps procedure:

  • First step: reset the radio receiver (see instructions 7100):



Reset the radio receiver memory 

If a transmitter is lost, and due to security purposes, delete all channels on the radio receiver.

1. Press the receiver button and maintain pressure.
2. Within 5 seconds, the LED flashes and then lights up steadily.
3. After 25 seconds ; all the LEDs light up steady.
4. Release the receiver button, the erase procedure is completed.


  • Second step: program the remote control (see next question)


program remote control TD500 motor

To program my remote control:

  1. Press the receiver button once, so that the red LED on channel 1 lights up.
  2. Press continuously the transmitter button that you want to use: the red LED flashes and the goes off.
  3. Release the transmitter button: the coding is completed.

Don’t mistake between receiver button and the force reset button.

It’s possible but you must add a compatible receiver on the gate motorization. First contact your installer or fill out the repair form. We will put you in touch with the recommended professional closest to you.

Clean your door regularly with clean water. Using detergent can damage the color or gloss of the coating.
Caution: don’t use abrasive products !!!


Grilles & Roller Shutters

La Toulousaine’s grilles and shutters come with a guarantee.
For the terms and conditions, please click on metal shutters and grilles.

The ID number can be found on the CE label.
It is a seven-digit number that begins with the year of manufacture.


The label can be found on the end slat on the inside of the shutter or grille.

  • Check your power supply.
  • Check your control devices.

If the problem persists, contact your installer or fill in this form so we can put you in touch with one of our recommended professionals.

In the case of a central motor and if you have a release key box, proceed to a manual release of the motor by following the instructions below.


Otherwise, please contact your installer for troubleshooting.

Emergency operation

1. Insert the key into the contactor and turn it approximately 45° to the right or to the left. (1)

2. Unscrew the allen screw of approximately 15mm with the 5mm key supplied with the contactor. (1)

3. Lift or lower the roller shutter regularly at reduced speed in order to prevent the stop fall to trigger. (2)



Instructions for roller shutter fitted with « LA TOULOUSAINE » stop fall

If the stop fall has been triggered during descent:

  • Raise the roller shutter a few centimeters (stopfall will unblock).
  • Then lower again the roller shutter at low speed.


4. After troubleshooting, retighten the allen screw fully with the 5mm key to reset the motor and return to normal operation. (1) (3)

5. To remove the key, line up the red line of the allen srew with the black dot on the front of the contactor. (4)  

If you have an axial motor:

If the stopfall has been triggered during the descent :

  • Raise the roller shutter 10 cm (stopfall is the released).
  • Then bring it back down at low speed.

Emergency operation grilles and roller shutter

If you have a tubular motor:

Emergency opration grilles and roller shutter

A complete spring loaded axle replacement will be required. It’s not possible to change just a spring.

Contact your installer or fill out the repair form. We will put you in touch with the recommended professional closest to the place where you are.


Industrial sectional doors

All La Toulousaine’s industrial sectional doors come with a guarantee.
For the terms and conditions, please click on industrial sectional doors.


The ID number can be found on the CE label.
It is a seven-digit number that begins with the year of manufacture.


The label can be found on the lower panel on the inside of the door.


If your door is set an Intellidrive 150 or 400 motor:


Emergency operation (power failure without battery option)

The green light on the On/Off button is off. 
If the indicator is on, press On/Off to turn off the box.

Emergency operation industrial sectional door

If the 4th operation presents a resistance, move the curtain to facilitate the engagement of the motor.

Never engage the motor if it’s running.

If it’s not a power failure, the green LED is flashing and an error message appears on the LCD, please check for operating errors


If you have an industrial motor:


Emergency operation


  • Pull the first rope (red) to release the garage door. (1)
  • You can then operate the door manually.
  • After the emergency operation, pull the second rope (green) to re-engage the door. (2) 

Emergency operation industrial motor