FAQ

Find quick answers to the most common questions


General

▼ I want to make a claim regarding my garage door / gate.

Get in touch with your installer in the first instance. 

Installers are in direct contact with La Toulousaine’s commercial and technical staff, and they are your preferred intermediaries for the after sales service.

▼ Where can I find an installer?

Simply fill in the my project form and follow the instructions.

▼ Where can I find an installer to repair my equipment?

Simply fill in the repair form and follow the instructions.

▼ Are the prices set by La Toulousaine?

The prices are set independently by installers.
There is no commercial contract between the recommended installers / professionals and La Toulousaine.


Gates & Fencing

▼ What are the guarantees for La Toulousaine’s gates and fencing?

All La Toulousaine’s gates and fencing are guaranteed for ten years.
To see the terms and conditions, please click on Aluminium Gates and Fencing.


▼ Where can I find the ID number for my gate?

The prices are set independently by installers.
There is no commercial contract between the recommended installers / professionals and La Toulousaine.


Sliding gates: the label can be found at the bottom of the gate when looking from the inside.
Hinged gates: the label can be found at the bottom of the master leaf when looking from the inside.
▼ How can I manually open my hinged gate (powered by an LT 100 motor) if there is an electrical failure?

  • Swing the cover open.
  • Insert the release key that came with the equipment, and turn it fully anti-clockwise (as shown in the diagram).
  • Operate your leaf.
  • To lock it, do the same in reverse. 


▼ How can I manually open my hinged gate (powered by an invisible IM5000 automatic opening mechanism) if there is an electrical failure?

Unlocking the operator from the outside

  • Access the unlocking mechanism by opening the hatch with the key.
  • Half turn the hex key that came with the equipment anti-clockwise as far as it will go.
  • Do not forget to close the hatch once the mechanism has been unlocked.
  • To engage the mechanism, do the same in reverse.


Unlocking the motor from the inside

  • Remove the cover so you can access the unlocking mechanism.
  • Half turn the hex key that came with the equipment clockwise as far as it will go.
  • Remember to put the cover back on.
  • To engage the mechanism, do the same in reverse.


▼ How can I manually open my sliding gate (powered by a 200c LT motor) if there is an electrical failure?
  • Slide the lock-cover back.
  • Insert the key.
  • Pull the handle towards you until it is at right angles to the motor.
  • To lock it, do the same in reverse.



Garage doors

▼ What are the guarantees for La Toulousaine’s garage doors?

Since April 24, 2015, all La Toulousaine’s garage doors are guaranteed for five years.
For the terms and conditions, please click on garage doors.

▼ Where can I find the ID number for my garage door?

The ID number can be found on the CE label.
It is a seven-digit number that begins with the year of manufacture.


The label can be found on the lower panel on the inside of the door.

▼ I cannot open my garage door with my remote control.
  • Check the batteries in your remote.
  • Make sure that the motor has a power supply.
  • Check that the motor is properly engaged.

If, after you have performed these three checks, your remote control still does not work, contact your installer or fill in our form so we can put you in touch with the nearest installer.

In the meantime, you can operate the door manually (see the next question: How can I disengage my TD motor?).



Grilles & Roller Shutters

▼ What are the guarantees for La Toulousaine’s grilles and shutters?

La Toulousaine’s grilles and shutters come with a guarantee.
For the terms and conditions, please click on metal shutters and grilles.

▼ Where can I find the ID number for my metal shutter or grille?

The ID number can be found on the CE label.
It is a seven-digit number that begins with the year of manufacture.


The label can be found on the end slat on the inside of the shutter or grille.

▼ My shutter no longer works electronically.
  • Check your power supply.
  • Check your control devices.

If the problem persists, contact your installer or fill in this form so we can put you in touch with one of our recommended professionals.


Industrial sectional doors

▼ What are the guarantees for La Toulousaine’s industrial sectional doors?

All La Toulousaine’s industrial sectional doors come with a guarantee.
For the terms and conditions, please click on industrial sectional doors.


▼ Where can I find the ID number for my industrial sectional door?

The ID number can be found on the CE label.
It is a seven-digit number that begins with the year of manufacture.


The label can be found on the lower panel on the inside of the door.