Standards and warranties


For your own safety and that of your children, all our gates are all in compliance with the current European standard 13241 + A2.

Download our performance statements


The gates and fences sold by La Toulousaine from April 1, 2016 are covered by the following contractual warranty.

1 - Duration
La Toulousaine guarantees its products for 10 years from the date of shipment.

2 - Extent
At the discretion of La Toulousaine, this warranty covers the repair or replacement of parts recognised as defective within the limits of the exclusions defined below and in application of the obsolescence scale for frames and frame coatings (see Appendix A).
Frames and frame powder coatings with uniform gloss and colour are guaranteed for 10 years (five years for coatings for Class 1* paints).
Accessories and parts subject to wear are guaranteed for two years.
operator mechanisms are guaranteed in accordance with the manufacturer’s terms and conditions (for a minimum of two years).

* The type of class is included on the customer's confirmation of receipt.

3 - Exclusion
This warranty only covers the repair or replacement of parts recognised as defective by La Toulousaine following an inspection, excluding any participation in any other damage of any kind.
The warranty does not cover the following in particular:

  • expenses incurred in removing, disassembling or re-installing products.
  • damage due to:
    • normal wear and damage to consumables (batteries, bulbs, cables, rubber seals, etc.),
    • failure to comply with La Toulousaine's standards, instructions or best practices when installing or using products,
    • using products in a manner inconsistent with their intended purpose (even on a temporary basis),
    • poor storage conditions
    • any hazard related to poor installation or misuse prior to project hand-over (knocks and scratches, etc.),
    • exceptional weather events:
      • wind exceeding the relevant class of the door,
      • lightning, frost.
    • the use of non-compatible parts (such as cylinder engines),
    • external influences such as fire, water, salt, alkaline and acid, abnormal environmental conditions, various types of splashes and force majeure events,
    • negligence or poor / lack of maintenance (the maintenance booklet must be submitted for inspection).
  • modifications made to products,
  • products located within 500 m of a waterfront or within 50 m of an aggressive atmosphere,
  • defects or imperfections that are not visible at a distance of 1.5 m during a 10-second inspection with normal vision under significant lighting (in accordance with ADAL),
  • maintenance costs,
  • non-compliance of products with the commercial documentation, which are non-contractual documents,
  • any consequential or non-consequential material or immaterial damage resulting from the product defect.

4 - Terms

The warranty must be activated by registered letter with return receipt, together with a copy of the original invoice.
The warranty is only admissible if the buyer has fulfilled his or her financial obligations.
Defective parts must be returned to the following address (carriage paid by the customer and non-refundable):

By post:
FTFM La Toulousaine
Route de Toulouse 
31676 LABEGE CEDEX (France)

By carrier:
FTFM La Toulousaine
Route de Toulouse

The cost of returning parts that have been repaired or replaced by La Toulousaine under the warranty is covered by La Toulousaine.
In the event that La Toulousaine's warranty is activated for a frame or frame powder coating, an estimate will be drawn up indicating the amount to be covered by La Toulousaine and the amount covered by the customer in accordance with the obsolescence table in Appendix A:

1st January, 2017 - La Toulousaine

Appendix A

Year of warranty Covered by FTFM
La Toulousaine
Obsolescence, covering commitment
by the customer
1/10th 100% 0%
2/10th 100% 0%
3/10th 100% 0%
4/10th 100% 0%
5/10th 100% 0%
6/10th 80% 20%
7/10th 60% 40%
8/10th 50% 50%
9/10th 40% 60%
10th 30% 70%