Standards & Guarantees for fencing

Download the gates & fencing guarantees

The gates and fencing sold by La Toulousaine as of December 1, 2020 benefit from the following contractual guarantee

1 - Duration

La Toulousaine guarantees its products for 25 years from the date of shipment.

2 - Scope

This warranty extends, at La Toulousaine's discretion, to the repair or replacement of parts found to be defective, subject to the exclusions defined below.

The frame and the powder coating are guaranteed for 25 years with 5 years on the constant color.

Wear parts such as hinges, handles, locks, wheels and all other parts that can be considered as wear parts, related to the proper use of the product, are excluded. The operations are guaranteed according to the conditions of the manufacturer, and are guaranteed for a minimum of 2 years (table in appendix A).

3 - Exclusion

This warranty includes only the repair or replacement of parts recognized as defective by La Toulousaine after examination, to the exclusion of any participation in any other damage whatsoever.

The warranty is reduced under the following conditions:

- 5 years for class 1 paints, as indicated on the order confirmation

- warranty reduced to 10 years for products installed less than 5 km from a seafront coastline, 3 years for class 1 paints, information on the order receipt

- warranty reduced to 5 years for products installed within 500 m of a seafront coastline and 2 years for class 1 paints

The warranty does not cover

- the cost of removal - dismantling - re-installation of the products,

- Deterioration due to :

- normal wear and tear and consumables (battery, bulb, cable, rubber seal, etc.),

- failure to comply with the rules of the trade, standards or instructions issued by La Toulousaine during installation or use of the products,

- use that does not comply with their initial purpose, even for a short period,

- poor storage conditions,

- any hazard related to installation or improper use prior to acceptance of the work (dents, scratches, etc.)

- exceptional meteorological phenomena :

o strong wind,

o lightning.

- the use of non-compatible elements (e.g. cylinder motors),

- external influences such as fire, water, salts, bases, acids, abnormal environmental conditions, various projections, force majeure,

- negligence or poor maintenance or lack of maintenance (presentation of the obligatory maintenance booklet).

- modified products,

- products located less than 50 m from an aggressive atmosphere or a seafront,

- Defects or imperfections not visible at 1.5m on a 10 second examination with a normal view under significant lighting (in accordance with ADAL),

- maintenance costs,

- non-conformity of products with the commercial documentation, which are non-contractual documents,

- any material or immaterial damage, whether or not consecutive to the product defect,

- the durability of the decorative patterns

- the ageing of the powder coating (softening, clogging, permeability, chalking, loss of shine, uniform discoloration...) which is a progressive and natural phenomenon, it is not a defect.

- A delamination of the resins surrounding the pigments is done by the combined action of UV, rain and pollution. The pigments will be directly confronted with the external elements. In the long term, they are on the surface and after a wipe they are found on the cloth. This is a natural depigmentation. To delay this phenomenon, it is necessary to clean your powder coated product regularly and as soon as it is installed (see our cleaning instructions and recommended products in our documentation).

4 - Terms and conditions

The implementation of the guarantee must be done by letter, accompanied by a copy of the original invoice, within 8 days after the defect appears. If this is not done, the guarantee cannot be invoked.

It is only admissible if the buyer is up to date with his financial obligations.

The warranty is conditional upon presentation of the completed maintenance booklet proving absolute compliance with our maintenance instructions.

Defective parts must be returned, postage paid by the customer, non-refundable, to the following address

By mail: FTFM La Toulousaine

Route de Toulouse

CS 5757668 ESCALQUENS

31676 LABEGE CEDEX

by carrier: FTFM La Toulousaine

Route de Toulouse

31750 ESCALQUENS

Parts repaired or replaced by La Toulousaine under the warranty will be returned at La Toulousaine's expense.

If La Toulousaine's warranty applies to the frame or the lacquering of the frame, an estimate will be drawn up indicating the part to be paid by La Toulousaine

On 01/12/2020 - La Toulousaine.