All our teams will be on vacation from December 23 to January 2 inclusive.

Frequently asked questions

Find answers to frequently asked questions in our FAQ.

General

All La Toulousaine products are guaranteed. To consult them, please click on the links concerning your product:
Aluminum gates and fencing
Garage doors
Roller shutters
Aluminum balustrades
Metal grilles and roller shutters
Industrial sectional doors

Just fill out the Get a Quote form and let us guide you

Just fill out the form and let us guide you

Prices are freely established by the installer.
There is no commercial contract between the installer/professional and La Toulousaine.

We market our products through a network of installers, specialists in closure products.

For a complete project, please layout your project or fill out the form to get a quote. We will put you in touch with the recommended professional closest to you.

For a remote control or a purchase of spare parts, you can contact your installer or fill out our dedicated form. We will put you in touch with the nearest recommended professional.

We work exclusively with professionals in the closure industry. You can be directed to a Recommended professional installer by following these links Be helped and My project according to your request.

First of all, please contact your installer.

In direct contact with La Toulousaine's sales and technical teams, he or she is your privileged intermediary for after-sales service.

Gates & fencing to compose

All La Toulousaine gates and fences are guaranteed for 25 years,
To consult the terms and conditions, please click on Aluminium gates and fencing

The identification number is found on the CE label.
It is a 7-digit number that begins with the year of manufacture

.etiquette_ce

Sliding gate: the label is located at the bottom of the gate, inside view
Swing gate : the label is located on the bottom of the master leaf, inside view

  • Rotate the cover
  • Insert the supplied release key, then turn it counterclockwise (as shown in the sketch)
  • Operate your leaf
  • To lock, do the opposite operations

lt100

External engine unlocking

  • Access the unlocking by opening the door with the key
  • Turn it counter-clockwise by 1/2 turn to the stop with the supplied hexagonal key
  • Remember to close the door after unlocking
  • For the clutch, perform the opposite operations

Unlocking the motor inside

  • Remove the cap to access the unlocking
  • Turn it clockwise by 1/2 turn using the hexagonal key provided
  • Remember to replace the cap
  • For the clutch, perform the opposite operations

Manual disengagement

In the event of a power failure, the manual disengagement device allows the gate to be opened.
Unlock the arm of the motors by turning the knob located on top of the motors.

  • Padlock closed: arm locked,
  • Padlock open: arm unlocked, manual operation.

In the unlocked position, the arms must be moved slowly to avoid damage to the motors.

  • Slide back the lock cover
  • Insert the key
  • Pull the handle towards you until it is perpendicular to the motor
  • To lock, do the opposite operations

To unlock the motor, flip the lever down.

Assembling the manual release handle

  1. Insert the release handle into the special motor housing
  2. Screw the release handle
  3. Put on the screw cover

Unlocking the operation

  1. Turn the key a quarter turn to the left
  2. Turn the unlocking handle to the right

Coding transmitter LT 100-LT 200 - digicode-HD 1080p or follow the programming of the remote control.

Check for the presence of power. If there is none, call your electrician. if the power supply is working, contact your installer first or fill out the Getting a repair service form . We'll put you in touch with the recommended professional nearest you.

Check that there are no objects in front of your cells. Check that your cells are working properly: pass your hand in front of them and you should hear "clicks" on the receiving cell. If you do not hear the "clicks", contact your installer first or fill out the form Getting a repair service. We will put you in touch with the recommended professional nearest you.

You can use soapy water followed by a careful rinse with clear water. Caution: Do not use abrasives!
Clean your gate regularly with clear water. The use of detergent can degrade the color or the shine of the coating.

Garage doors

As of April 24, 2015, all La Toulousaine garage doors are guaranteed for 10 years.
To consult the terms and conditions, please click on Standards & Warranties for residential garage doors.

The identification number can be found on the CE label.
It is a 7-digit number that begins with the year of manufacture.

The label is located on the bottom panel, inside the door.

The beeps indicate that the two 1.5V AA batteries located on the top of the wicket door are worn out. They must be replaced.

  • Pull the release lever once
  • Operate the door manually

  • Check the batteries in your remote control
  • Check the power supply to the motor
  • Check that the motor is properly engaged

If, despite these three checks, your remote control still does not work, contact your installer or fill in our Getting repair service form to find the installer nearest you.

In the meantime, you can operate the door manually (see the maneuver in the previous question "How do I manually open my garage door equipped with a TD motor in case of an electrical failure? ")

1. Remove the sliding part(D).
2. Remove the battery(F) and insert a new battery in the same position. Make sure that the polarity (+/-) is correct!
3. Insert the sliding part(D) into the stainless steel sleeve(E) while pushing(G) downwards.

NOTE!
Before reassembling, press a button(B), the LED (C) must light up - if not, the battery has been installed the wrong way round.

The procedure is done in 2 steps:

  • First step : reset the radio receiver(extract from the 7100 manual):

    Erasing the memory of the radio receiver
    If a transmitter is lost, please, for safety reasons, delete all the channels on the radio receiver.

    1. Press and hold the receiver button.
    2. After 5 seconds, the LED flashes and then lights up permanently.
    3. After 25 seconds, all LEDs light up permanently.
    4. Release the receiver button, the deletion procedure is completed.
  • Second step: programming the remote control (see next question)

To program my remote control:

  1. Press the button on the receiver once so that thered LED onchannel 1 lights up .
  2. Press continuously the button of the transmitter you wish to use: thered LED flashes and then goes out.
  3. Release the transmitter button: coding is complete.

⚠ Do not confuse the receiver button with the force reset button.

It is possible, but you must add a compatible receiver to the gate operation. Contact your installer first or fill in the form Getting repair service form. We will put you in touch with the recommended professional closest to you.

Clean your curtain regularly with clean water. Using detergent may degrade the color or shine of the coating.
⚠ Caution: do not use abrasives!!!

For mechanical maintenance of your garage door, please fill out the Getting repair service form.  You will be put in touch with the nearest recommended professional.

Check that the power supply is not cut off. If the power supply is working, contact your installer first or fill out the Getting repair service form. We will put you in touch with the recommended professional nearest you.

Balustrades

All La Toulousaine balustrades are guaranteed for 10 years.
To consult the terms and conditions, please click on Aluminium balustrades.

Regular maintenance with fresh water (twice a year) is recommended. The use of detergent can degrade the color or the shine of the coating.

Caution: Do not use abrasives!

Metal grilles & curtains

La Toulousaine metal grilles and curtains are guaranteed for 2 years.
To consult the terms and conditions, please click on Standards and guarantees metal grilles and curtains

The intervention can be delicate. We advise you to contact an installer by following the link Getting a repair service form. You will be put in touch with the nearest recommended professional.

The identification number can be found on the CE label.
It is a 7-digit number that begins with the year of manufacture.

The label is located onthe final Slat, inside the curtain or grille.

  • Check your power supply
  • Check your controls

If the problem persists, contact your installer or fill out Getting a repair service form to be put in touch with one of our recommended professionals

In the case of a central engine and if you have a disengaging key box, proceed to the manual disengagement of the engine by following the extract of notice below.

If not, please contact your installer for assistance.

Emergency operation
1. Insert the key into the switch and turn it approximately 45° to the right or left.(1)
 2.Loosen the hexagonal screw by about 15mm with the 5mm Allen key supplied with the switch.(1)
 3. Raise or lower the curtain evenly and at a reduced speed to avoid the fall arrest device engaging. (2)

Instructions for use of curtains equipped with the "LA TOULOUSAINE" fall arrest device

If the fall arrest device engages when lowering:

  • Raise the curtain by 10 centimeters (the fall arrestor is released).
  • Then lower the curtain regularly and at a reduced speed.
4. After the repair, screw the hexagonal screw back in completely with the 5mm allen key, to engage the motor and return to the motorized operation.(1) (3)
5. To remove the key from the barrel, align the red line of the hex screw with the black dot on the front of the switch. (4)

If you have an axial motor:

⚠ If the drop guard engages during descent:

  • Raise the curtain by 10 cm ( the drop guard will release).
  • Then lower the curtain regularly at reduced speed.

If you have a tubular motor :

A complete spring shaft replacement will be required. It is not possible to change a spring alone.
Please contact your installer or fill out the Getting a repair service form. We will put you in touch with the recommended professional nearest you.

The replacement of Slats can be dangerous. We advise you to contact a professional for its realization, by following the link Getting a repair service form. You will be put in touch with the nearest recommended professional.

Industrial sectional doors

All La Toulousaine industrial sectional doors are guaranteed for 2 years.
To consult the terms and conditions, please click on Sectional doors for industry

The identification number can be found on the CE label.
It is a 7-digit number that begins with the year of manufacture.

The label is located onthe bottom panel, inside the door.

If you have an Intellidrive or OP'DRIVE 3.0 motor:

Emergency operation (power failure without battery option
The green light on the On/Off button is off.
If the light is on, press On/Off once to turn off the box.

If operation 4 has significant effort, move the curtain slightly to make it easier to engage the motor.
⚠ Never engage with the motor running.
⚠ If it is not a power failure, the green light is flashing and an error message appears on the LCD screen, please refer to the operating errors.

If you have an industrial motor:

  • Pull the 1st string (red) to disengage(1)
  • You can then operate the door manually.
  • After the emergency operation, pull the 2nd cord (green) to engage.(2 )

Bioclimatic pergolas

Bioclimatic intelligence is our commitment to designing homes in harmony with their environment, making the most of natural elements to protect, capture, transform, diffuse and conserve heat or coolness.
Aware that our homes must increasingly take advantage of climatic conditions, our expertise, presented with LT-Performance, enables us to assess the bioclimatic performance of each solution at a glance.
Sun, wind, snow, rain... our protection and design solutions know how to play with these natural elements to ensure your comfort and balance!

LT-Performance is based on a scale from 0 (least efficient) to 5 (most efficient), enabling you to assess the bioclimatic solution best suited to your living space.

RESULTS IN SUNNY WEATHER
When the sun is shining brightly, LA TOULOUSAINE bioclimatic solutions offer instant adjustment between sunshine, heat and light.
RESULTS IN WINDY WEATHER
When the wind is omnipresent, LA TOULOUSAINE bioclimatic solutions offer perfect adjustment in light breezes or strong winds, between cold and warm air
RESULTS IN WET WEATHER
When it rains lightly or heavily, LA TOULOUSAINE bioclimatic solutions adapt perfectly to cope with ambient humidity and coolness.
RESULTS IN SNOWY WEATHER (WITH SLATS CLOSED)
When snow is present, LA TOULOUSAINE bioclimatic solutions are the right choice to make the most of your outdoor space when it's cold and damp.

Aluminum structure and slats:
Clean 2 to 4 times a year with clean water and a neutral/mild detergent. The 175° blade rotation allows access to both sides of the blades from the ground.
Do not use solvents, abrasive, acid or alkaline detergents, thinners such as acetone or trichloroethylene, bleach or abrasive powder products.
We also strongly advise against the use of high-pressure cleaners.
For pergolas exposed to sea air, we recommend regular rinsing with clear water to remove salt deposits.

Strip LED lighting system:
Clean with a slightly damp cloth or wipe.

The 175°-rotating slats produce a Venturi effect, i.e. accelerated air movement for natural ventilation under the pergola.this rotation also facilitates maintenance of the slats, as they can be cleaned from the ground on both sides.